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General Office

  • Certificate & EPI Guidelines
    • Additional Information
      • Carriers with NOC Endorsements
      • Comptroller’s Memorandum 2010-39, Certificate of Insurance 
      • Handling Certs Returned to Atlas by Ins. Companies & Brokers
      • Notice to INS companies & Brokers
      • State Comptroller Memo 2010-37 (Replaced by Memo 2010-39)
      • Updated Instructions for Filing down in ImageRight – Certs etc (eff 8/15/11)
    • Certificate & EPI – Operations
      • Announcement Pre-Upgrade (11-19-2010)
      • Cert of INS Guidelines Implementation Nov 2010 (Final)
      • Certs Training Handout 6 (Final)
      • New Certificate Instruction Sheet
        • Certificate Reminders
        • Sample Cert Request Form
      • Q&A during Training
    • Certificate & EPI Guidelines (#s 1-14)
      • ACORD Forms Notice June 28, 2010
      • Agenda for Internal Info Session
      • Certificate Guideline Checklist (3) 11-03-2010 (2)
      • Commissioner’s Memo 2009-3A
      • Dec 2009 ACORD 28 Evidence of Commercial Property
      • December 2009 ACORD 27 Evidence of Property
      • Disclaimer Letter – Final
      • January 2009 ACORD 25
      • Policy on Certificates of Insurance – Final
      • Reviewing Contracts – Final
      • September 2009 ACORD 24 Property Certificate
      • September 2009 ACORD 25
      • Uniform Intermodal Interchange and Facilities Access Agreement (UIIA)
    • Commercial Lines Certificate Training eff 07/27/2011
      • Agenda
      • Fillable PDF – Cert instruction Sheet
      • IR CL Document Filing Reference Guide
      • IR Document Naming Convention
      • Sagitta Atlas Page 1 – SL Info
      • Sagitta Cert Buttons REI UPD REV
      • Sagitta Master Group Codes & Desc of Operations
      • Session Notes
      • Word Document – Cert instruction Sheet
  • General Policies
    • Agent of Record Letter (Revised 10/10/2013)
    • Agent’s Chargeback Authorization Form
    • Agent’s Chargeback Exception Form
    • Agent’s Chargeback Exceptions Policy
    • Agent’s Vacation Protocol Communication and Responsibility
    • AM Best’s Rating
    • Atlas Forms Fee Contract
    • Authorization to Apply Credits
    • Benefits Broker of Record Letter
    • Business Associate Agreement (8/12/2013)
    • Cell Phone Allowance Sign Off Form
    • Change Management Policy
    • Claim Reporting Procedures
    • Commission Rate Changes in Sagitta
    • Corporate Credit Card Use
    • Customer Complaints
    • DB Open Receivables – Procedure for Monitoring
    • Deposit Slip Procedures for Receptionist – Kona Office
    • Disbursement Request Form – Accounting
    • Disbursement Request Form – Premium Refund
    • Document Retention Policy
    • Documentation Policy and Procedure
    • E&O Incident Report Form
    • Employee Expense Reimbursement Policy
    • Employee Expense Report 01-25 Updated Template
    • Fee Contracts
    • Fee Service Request Form
    • GoToMeeting Policy & Procedures
    • Importing an email document and creating a task CLINDEX PLINDEX
    • Internal AOR protocol
    • Mailroom – Check Tracking Procedure
    • Meals and Entertainment Expenses, Sec 274_Notice 2018-76
    • Mileage Reimbursement Form – 2024
    • Mileage Reimbursement Guidelines – 2024
    • MIS Report Request Form
    • New Insurer Codes
    • Notice of Privacy Practices (7-2013)
    • Parking Procedures
    • Personnel Action Form
    • Policy – Agent Commission Charge Back
    • Post-Cancellation Letter to Clients
    • Pre-Cancellation Letter to Clients
    • Premium Refund Authorization Form
    • Producer Codes – Special Commission Arrangements
    • Production Crystal Report Change Request
    • Reception – Accepting and Forwarding Packages
    • Record Letter of Loss Runs
    • Reporting Complaints and Other Legal Documents served upon Atlas
    • Reporting Complaints and Summons served upon Atlas’ Clients
    • Reporting E&O Claims or Incidents
    • Request for Client Statements
    • Request for Policy Change
    • Sagitta Data Purge Policy
    • Scanned Documents in WorkSmart
    • Staff Code Global Process – Sagitta
    • System Development Life Cycle
    • Telephone Meeting Discussion Form
    • Upgrade Release Fix Installation Approval – Non Sagitta
    • Upgrade Release Fix Installation Approval – Sagitta
    • VENDOR Code Request Form
    • Vendor Code VEN Type Format Procedure
  • ZixCorp
    • Email Encryption Outline
    • Email Encryption Presentation
    • Instructions to add encryption button to Outlook Signature
    • Update to questions asked in the Email Encryption Presentation
    • Zix Introductory Letter to Client
    • Zix Lexicons
    • ZixPort
  • Policy & Procedures
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