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General Policies

  • Agent of Record Letter (Revised 10/10/2013)
  • Agent’s Chargeback Authorization Form
  • Agent’s Chargeback Exception Form
  • Agent’s Chargeback Exceptions Policy
  • Agent’s Vacation Protocol Communication and Responsibility
  • AM Best’s Rating
  • Atlas Forms Fee Contract
  • Authorization to Apply Credits
  • Benefits Broker of Record Letter
  • Business Associate Agreement (8/12/2013)
  • Cell Phone Allowance Sign Off Form
  • Change Management Policy
  • Claim Reporting Procedures
  • Commission Rate Changes in Sagitta
  • Corporate Credit Card Use
  • Customer Complaints
  • DB Open Receivables – Procedure for Monitoring
  • Deposit Slip Procedures for Receptionist – Kona Office
  • Disbursement Request Form – Accounting
  • Disbursement Request Form – Premium Refund
  • Document Retention Policy
  • Documentation Policy and Procedure
  • E&O Incident Report Form
  • Employee Expense Reimbursement Policy
  • Employee Expense Report 01-25 Updated Template
  • Fee Contracts
  • Fee Service Request Form
  • GoToMeeting Policy & Procedures
  • Importing an email document and creating a task CLINDEX PLINDEX
  • Internal AOR protocol
  • Mailroom – Check Tracking Procedure
  • Meals and Entertainment Expenses, Sec 274_Notice 2018-76
  • Mileage Reimbursement Form – 2024
  • Mileage Reimbursement Guidelines – 2024
  • MIS Report Request Form
  • New Insurer Codes
  • Notice of Privacy Practices (7-2013)
  • Parking Procedures
  • Personnel Action Form
  • Policy – Agent Commission Charge Back
  • Post-Cancellation Letter to Clients
  • Pre-Cancellation Letter to Clients
  • Premium Refund Authorization Form
  • Producer Codes – Special Commission Arrangements
  • Production Crystal Report Change Request
  • Reception – Accepting and Forwarding Packages
  • Record Letter of Loss Runs
  • Reporting Complaints and Other Legal Documents served upon Atlas
  • Reporting Complaints and Summons served upon Atlas’ Clients
  • Reporting E&O Claims or Incidents
  • Request for Client Statements
  • Request for Policy Change
  • Sagitta Data Purge Policy
  • Scanned Documents in WorkSmart
  • Staff Code Global Process – Sagitta
  • System Development Life Cycle
  • Telephone Meeting Discussion Form
  • Upgrade Release Fix Installation Approval – Non Sagitta
  • Upgrade Release Fix Installation Approval – Sagitta
  • VENDOR Code Request Form
  • Vendor Code VEN Type Format Procedure
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